WeRent · Legal

Privacy Policy

Effective 11.02.2022 · Last updated 19.09.2025

1Introduction

WeRent, operated by Werent Kyrgyzstan LLC ("we," "us," or "our"), is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our rental platform, website, and mobile application (collectively, the "Service").

By using our Service, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our Service.

2Information We Collect

2.1 Personal Information You Provide

Account Registration:

Full name and contact information (email, phone number, address)
Date of birth and government-issued ID verification
Payment information (credit/debit card details, billing address)
Profile photo and personal preferences
Emergency contact information

Rental Transactions:

Rental history and preferences
Reviews and ratings you provide
Communication with customer service
Special requests or accommodation needs
Insurance and coverage selections

Identity Verification:

Government-issued identification documents
Driver's license or other required licenses
Background check information (where legally permitted)
Credit history verification (with your consent)

2.2 Information Collected Automatically

Technical Information:

Device type, operating system, and browser information
IP address and approximate location data
Service usage patterns and preferences
Website and app interaction data
Cookies and similar tracking technologies

Location Information:

GPS coordinates (when location services are enabled)
Delivery and pickup addresses
Geographic preferences for rentals
Location-based service optimization data

Communication Data:

Messages between users through our platform
Customer service interactions
Email communications and responses
Phone call recordings (with notice and consent)

2.3 Information from Third Parties

Social media account information (when you connect accounts)
Payment processor transaction data
Identity verification service results
Background check provider reports
Credit reporting agency information
Marketing partner and affiliate data

3How We Use Your Information

3.1 Service Provision

Create and manage your account
Process rental bookings and transactions
Verify identity and prevent fraud
Provide customer support and assistance
Send booking confirmations and rental updates
Facilitate communication between users

3.2 Service Improvement

Analyze usage patterns to improve our platform
Develop new features and services
Personalize your experience and recommendations
Conduct surveys and collect feedback
Perform quality assurance and testing
Generate anonymized analytics and reports

3.3 Communication

Send important service updates and notifications
Provide promotional offers and marketing communications
Respond to inquiries and support requests
Send safety and security alerts
Deliver newsletters and educational content

3.4 Legal and Security

Comply with legal obligations and regulations
Protect against fraud, abuse, and security threats
Enforce our Terms of Service and policies
Resolve disputes and investigate violations
Maintain records for legal and regulatory purposes

4Information Sharing and Disclosure

4.1 With Other Users

Basic profile information for rental transactions
Reviews and ratings you provide or receive
Communication necessary for rental coordination
Location information for pickup/delivery (when applicable)

4.2 Service Providers

Payment processors for transaction handling
Identity verification and background check services
Cloud storage and hosting providers
Customer support and communication tools
Marketing and analytics service providers
Insurance and claims processing partners

4.3 Business Transfers

In connection with mergers, acquisitions, or asset sales
During bankruptcy or similar proceedings
For due diligence in potential business transactions
With successors or assigns of our business

4.4 Legal Requirements

To comply with applicable laws and regulations
In response to valid legal processes (subpoenas, court orders)
To protect our rights, property, or safety
To protect the rights, property, or safety of users
To investigate suspected illegal activity or policy violations

4.5 Consent-Based Sharing

With your explicit consent for specific purposes
For marketing partnerships you've opted into
For integration with third-party services you've authorized

5Data Security

5.1 Security Measures

Industry-standard encryption for data transmission and storage
Secure servers with restricted access controls
Regular security audits and vulnerability assessments
Multi-factor authentication for sensitive account access
Employee training on data protection and privacy practices

5.2 Payment Security

PCI DSS compliant payment processing
Tokenization of payment card information
No storage of complete payment card details on our servers
Secure communication protocols for all financial transactions

5.3 Access Controls

Limited employee access to personal information on a need-to-know basis
Regular access reviews and permission updates
Secure authentication systems for internal access
Monitoring and logging of data access activities

6Your Privacy Rights

6.1 Account Management

Update or correct your personal information
Change privacy settings and communication preferences
Download a copy of your personal information
Delete your account and associated data (subject to legal requirements)

6.2 Communication Preferences

Opt out of marketing emails and promotional communications
Manage notification settings for different types of messages
Control location sharing and tracking preferences
Adjust data sharing settings with other users

6.3 Regional Privacy Rights

For EU/EEA Residents (GDPR):

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with supervisory authorities

For California Residents (CCPA):

Right to know what personal information is collected
Right to know whether personal information is sold or disclosed
Right to say no to the sale of personal information
Right to access personal information
Right to delete personal information
Right to equal service and price

For Other Jurisdictions:

Rights as provided by applicable local privacy laws
Contact us for specific regional privacy rights information

7Cookies and Tracking Technologies

7.1 Types of Cookies We Use

Essential Cookies: required for basic site functionality
Performance Cookies: help us analyze site usage and performance
Functionality Cookies: remember your preferences and settings
Marketing Cookies: used for personalized advertising and promotions

7.2 Managing Cookies

Browser settings to control cookie acceptance
Opt-out mechanisms for advertising cookies
Third-party cookie management tools
Mobile app settings for tracking preferences

7.3 Third-Party Tracking

Google Analytics for usage analytics
Social media plugins and integrations
Advertising network tracking pixels
Customer service chat and support tools

8International Data Transfers

Data may be transferred to and processed in countries other than your residence
We ensure appropriate safeguards for international transfers
Standard contractual clauses and adequacy decisions guide our transfers
You consent to international transfers as described in this policy

9Data Retention

9.1 Retention Periods

Account information: retained while your account is active plus 7 years after closure
Transaction records: retained for 10 years for legal and regulatory compliance
Communication records: retained for 3 years after last interaction
Marketing data: retained until you opt out or for 2 years of inactivity

9.2 Deletion Procedures

Automatic deletion after retention periods expire
Secure deletion methods to prevent data recovery
Exceptions for legal holds and ongoing investigations
Anonymization of data for research and analytics purposes

10Children's Privacy

Our Service is not intended for users under 18 years of age
We do not knowingly collect personal information from children under 18
If we become aware of such collection, we will delete the information promptly
Parents or guardians may contact us regarding children's data concerns

11Third-Party Services

Our platform may contain links to third-party websites and services
This Privacy Policy does not apply to third-party sites or services
We encourage you to review the privacy policies of third-party providers
We are not responsible for third-party privacy practices

12Changes to This Privacy Policy

12.1 Policy Updates

We may update this Privacy Policy from time to time
Material changes will be communicated via email or platform notification
Continued use of our Service constitutes acceptance of updates
Previous versions will be archived for reference

12.2 Notification Methods

Email notifications to your registered email address
In-app notifications and prominent website notices
Updates posted on our privacy policy webpage
Social media and other communication channels as appropriate

13Contact Information

13.1 Privacy Questions

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

WeRent Privacy Team

Legal entity: Werent Kyrgyzstan LLC
Email: info@werent.kg
Phone: +996 700 000 000
Address: 64 Erkindik Ave, Bishkek, Kyrgyz Republic
Business Hours: 24/7

Data Protection Officer (if applicable):

Email: info@werent.kg
Address: 64 Erkindik Ave, Bishkek, Kyrgyz Republic

13.2 Regional Privacy Contacts

EU/EEA: info@werent.kg
California: info@werent.kg
Other Regions: info@werent.kg

14Effective Date and Acknowledgment

This Privacy Policy is effective as of 19/09/2025. By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.

Your privacy matters to us. We are committed to transparency and protecting your personal information in accordance with applicable privacy laws and regulations.